Question: 

How can a firmware update be carried out?

Answer:

The hand-held scanner BCS 36x8ex series has an associated firmware.

The firmware used by BARTEC is original from Zebra (manufacturer of the non Ex-version) and is not modified by BARTEC.

The firmware can be updated by use of the Zebra “123 Scan Utility”.

There are different firmware versions available:

  • corded version of the BCS 3608ex series
  • Bluetooth version of the BCS 3678ex series with base station


See instruction with detailed information.

Download - German Description

Download - English Description



Relevant articles:

User manual for the BCS36x8ex Barcode Scanner - see chapter 9.1.3

Zebra 123 Scan Utility - a wizard for configuring and programming the scanners

BCS3678ex Plugin for Zebra 123 Scan Utility



Troubleshooting:

If the firmware update cannot be performed: 

  • Make sure the 123 Scan Utility is up to date.
  • Corrupted software installation: The 123Scan application configuration file is corrupted (often indicated by the error message "Application Configuration File Corrupted"). Reinstalling 123Scan: If the program freezes or displays configuration errors, uninstall 123Scan, delete the folder C:\ProgramData\123Scan2 (or the chosen installation path), and reinstall the software. See also the article on the 123Scan Utility.
    Attention: You will need to manually reinstall the BARTEC plugins.
  • Check that the scanner is connected to the PC via USB.
    The scanner is not properly connected in communication mode (HID/IBM handheld via USB).
  • For Bluetooth scanners, check that the battery is at least 50% charged.
  • Missing or outdated scanner plug-in: Newer decoder boards or newer scanner revisions are not automatically recognized by older 123Scan versions. This is because the corresponding .scnplg plug-in is missing.
  • Update the plugin. See also the article about plugins.
  • Check if the firmware for a different model or an incorrect sub-variant has been accidentally downloaded or selected.