f you are experiencing issues with our BCS36c8ex and it's accessories, the support team will require detailed information about them. It is important for our support team to know which devices are being used and what issues are occurring.


Mandatory information - on type label:

  • Type number (see type lable) 
  • Serial number (see type lable) 

Optionally, or in relation to a specific problem, please try to provide more detailed device information.

  • Firmware version



General system information

What variant you have? Corded or Bluetooth

BCS3608ex corded
The connection cable can be plugged into the handle.		BCS3608ex Bluetooth
The battery compartment is located in the handle.


Which Ex version are you using?

BCS36x8ex - NI
Devices with type number:
  • B7-A2S4-xxxx
BCS36x8ex - IS
Devices with type number:
  • 17-A1S4-xxxx
  • ATEX/IECEx Zone 2
  • Division 2
  • Approvals based on Zone 2 or Division 2
  • ATEX/IECEx Zone 1
  • Division 1 (BCS3678 only)
  • Approvals based on Zone 2 or Division 2
The scanner and its accessories have green type labels.The scanner and its accessories have blue type labels.


What interfaces are in use?

Connection equipmentInterfaceMaximum cable length
Universal supply module (Ex e)USB-SPP (virtual COM port)5 m
RS23215 m
RS4221000 m
RS4851200 m
Supply module Ex i

USB-SPP (virtual COM port)
5 m
RS232
15 m
Base stationUSB-HID
See connection cables offered by BARTEC
USB-SPP
RS232
USB HMI limiting cableUSB-HID
USB-SPP
RS232 HMI limiting cableRS232



BCS36x8ex device information 

  1. Type number)
  2. Serial number



Universal supply module (Ex e) and Supply module Ex i device information

  1. Type label (type and serial number)
  2. BARTEC logo

1 = type labe
with type and serial number
2 = BARTEC logo
Blue = IS version
Green = NI version



Base station

Product marking with BARTEC logo and type number (IS or NI version)
Type label
1 = BARTEC logo
Blue = IS version
Green = NI version
2 = type labe
with type and serial number



Firmware version

The firmware version can be read out via the Zebra "123Scan Utility".
Important notes:
The 123 Scan Utility only works via USB.

Required equipment:

  • Bluetooth scanner requires a base station with USB cable
  • Corded scanner requires a USB connection/programming cable

A connection via the universal supply module (Ex e) or supply module Ex i does not work.


Further articles on this topic

See the article: Firmware update of BCS36x8ex series


Steps:

Start Zebra “123Scan Utility“.

Select Update scanner firmware

  1. Update scanner firmware
  2. serial number of the scanner
  3. Firmware
    • Existing is the current installed firmware
    • Update to is the version you can install